Refund policy

RETURNS & REFUND POLICY

BREBERTETS LIMITED (Company Number: 16420993) is committed to providing a fair and transparent returns process for all customers.

1. Return Window

Customers may return eligible products within 30 days of receiving their order.

2. Free Returns

Returns are free for customers within the United Kingdom.

To initiate a return, customers must contact our support team. Return instructions and, where applicable, a prepaid return label will be provided.

3. How to Request a Return

To request a return, please contact our customer support team:

Email: hello@brebertets-premier.shop

Phone: +44 7475352344

Please include your order number and reason for the return request.

4. Return Conditions

Returned products must:

  • Be unused and in their original condition.

  • Include all original packaging, manuals, accessories, and components.

  • Be returned within the applicable return period.

We reserve the right to reduce the refund amount if the value of the goods has been diminished through handling beyond what is necessary to inspect them.

5. Refunds

Once the returned item has been received and inspected, refunds will be processed within 10 days.

Refunds will be issued using the original payment method used for the purchase.

6. Damaged, Faulty or Incorrect Items

If your order arrives damaged, faulty, defective, or incorrect, please contact us immediately.

In such cases, we will provide a replacement or a full refund at no additional cost to you.

7. Non-Returnable Items

The following items cannot be returned unless faulty or required by applicable law:

  • Custom-made or personalised products.

  • Products that have been used in a manner that makes them unsuitable for resale.

  • Products excluded from return rights under applicable consumer protection legislation.

8. Consumer Rights

This policy does not affect your statutory rights under applicable consumer protection laws.

Corporate Information

BREBERTETS LIMITED

Company Number: 16420993

Registered Office:

100a Woodchurch Lane
Birkenhead
United Kingdom
CH42 9PD

Email: hello@brebertets-premier.shop

Phone: +44 7475352344